FAQ
Do you ship worldwide?
We currently ship to select countries. For a complete list of shipping destinations and any restrictions, please contact our customer service team or check your cart at checkout to see if we deliver to your location.
Can I cancel or change my order?
Orders can typically be cancelled or modified within a short window after placement, before processing begins. Once your order has been dispatched, changes are no longer possible. Contact our support team immediately if you need to make changes—we'll do our best to help if your order hasn't shipped yet.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also support digital payment options like PayPal and Apple Pay for your convenience and security.
When will my order be processed?
Most orders are processed within 1–2 business days. You'll receive a confirmation email with tracking details once your order ships. Processing times may be longer during peak periods or for custom orders.
What if my order doesn't arrive?
If your order doesn't arrive within the expected timeframe, check your tracking information first. If the package appears lost, contact us with your order number and tracking details, and we'll investigate and work with you to resolve the issue promptly.
Will I be charge with customs and taxes?
Customs duties and taxes may apply depending on your destination country and local regulations. These charges, if applicable, are typically the responsibility of the recipient and will be collected by the carrier upon delivery. We recommend checking with your local customs authority for specific details about your location.
How do i return an item?
To return an item, contact our customer service team within the return window specified in our return policy with your order number and reason for return. We'll provide you with return shipping instructions and a return address. Once we receive and inspect your item, we'll process your refund according to our policy terms.